Fran is the greatest! Although trying to choose an insurance provider is time-consuming, tedious, pain-staking, and everything else that is unpleasant, that wasn’t the case with Fran. She made sure we were well-informed so that we could make the best choice for coverage for our daughter. If there was some detail that we didn’t know, she googled it or found some other way to find what was required. We were on the phone with her for over 90 minutes and it never felt like it was just business for her. We felt like she actually cared about our comfort and well-being. I will definitely recommend her to anyone who has a need to re-evaluate or change their health care insurance coverage. She’ll help you choose the best option for you. Thank you so very much for all of your assistance and support.